PAC code

[KirstyS_1298333]

I’m trying to put my pac code in to the app but it’s not working. I have contacted my old provider and they said everything is right with the code. Please help! Been trying for days 

[Tanyastephenson]

Please send me my PAC code

[MSF]

@Tanyastephenson We are Forum Members like you. We cannot send  you a PAC.

Follow this article: https://help.smarty.co.uk/en/articles/5046090-how-do-i-request-a-pac 

[MSF]

@KirstyS_1298333 Can you log in to your account dashboard on the web page and try it there?

[KirstyS_1298333]

I’ve done that it still won’t accept it 

[MSF · Accepted solution]

@KirstyS_1298333 If you try a web chat with Smarty Support, they may be able to identify the issue.

(By the way, you haven't had the PAC for over 30days? If so, it expires)