Number ported to wrong sim on account

[AnitaGi_2674299]

Hi. Had an existing account with smarty for my son. I  added second sim and requested to portmy number to second sim and smarty have ported number to original sim in error and deleted second account. Lost good plan and now son has my number and lost his . Help ? 

[MSF]

@AnitaGi_2674299 As we are members of the forum just like you, we cannot look at accounts or make any changes.

You need to have a web chat with Smarty Support and give them clear information of the original mobile numbers on the two sims and then the number you were trying to port and which sim you were porting it to.

Before that, can you carefully check that you were not looking at the wrong account when you gave the PAC code to Smarty - that would account for the port going to the wrong sim.

If your son's account was the Group Owner (because you say that you ADDED your second sim) then were you in that account when you gave the PAC code?

Regardless, only Smarty Support can check this for you.

[SmartyTrousers]

Not that it's much help at this stage, but in my experience the Smarty website makes it clear which number will be replaced if you were to go ahead with your porting in request.

[MSF]

@SmartyTrousers I was just wondering whether the OP may be able to get it reversed if the process hasn't got underway just yet (Friday p.m. expected day of port =  Monday next?)

[SmartyTrousers]

Unfortunately, it reads to me like the number port has already completed.

[MSF]

@SmartyTrousers I see what you mean here - I wondered if they had just acknowledged with an email.

But why would they delete the second account? Isn't that a bit odd? I would have expected the second (added) sim to be unaffected.