Number change

[Michell_2789758]

Just joined Smarty and my number was changed over yesterday but on text it’s still coming up with the original sim number and when I have checked on my phone info it has that same number as my number but everything else is coming through on my chosen number 

[JodieC]

Hey @Michell_2789758 

Thank you for reaching out to our SMARTY community forum! 

You should have the option to update the number on your phone to the ported number. If this is not an option then the next step would be to reset your network settings! 

Android - https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-v-128gb/arti...

Apple - https://support.apple.com/en-gb/111786#:~:text=If%20you're%20using%20iOS,%3E%20Reset%20%3E%20Reset%2....

I hope this helps!

- Jodie 

[Michell_2789758 · Accepted solution]

All sorted now. Thanks for your help😁