Forum Discussion

Michell_2789758

SMARTY Pioneer

22-06-2024

Solved

Number change

Just joined Smarty and my number was changed over yesterday but on text it’s still coming up with the original sim number and when I have checked on my phone info it has that same number as my number but everything else is coming through on my chosen number

Michell_2789758
25-06-2024
All sorted now. Thanks for your help😁

2 Replies

JodieC
SMARTY Moderator
22-06-2024
Hey Michell_2789758

Thank you for reaching out to our SMARTY community forum!

You should have the option to update the number on your phone to the ported number. If this is not an option then the next step would be to reset your network settings!

Android - https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-v-128gb/articles/SX670101

Apple - https://support.apple.com/en-gb/111786#:~:text=If%20you're%20using%20iOS,%3E%20Reset%20%3E%20Reset%20Network%20Settings.

I hope this helps!

- Jodie
- Michell_2789758
  SMARTY Pioneer
  25-06-2024
  All sorted now. Thanks for your help😁