Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
EmmaKell_135322's avatar
EmmaKell_135322
SMARTY Pioneer
24-01-2025

Do we have an update please? This is so dangerous especially when you have kids. Schools have no way of contacting you if calls aren’t connecting!!!

Tara_74's avatar
Tara_74
SMARTY Maverick
23-01-2025

Today I have had text saying I've missed 3 calls from my doctors but my phone didn't even ring. When I tried to call out it kept cutting it off or was silent. I restarted my phone n got same issue. I'm not able to make or receive calls but everything else is working fine.. what is going on n when will this be resolved as I have very important calls n phone appointments that I can't miss due to severe health issues..I need to be able to receive calls as a matter of urgency.. wen will this be resolved..?

  • LAWRENC_2490767's avatar
    LAWRENC_2490767
    SMARTY Pioneer
    23-01-2025

    Got the same problem. It's rubbish!

    • MSF's avatar
      MSF
      SMARTY Guru
      24-01-2025

      LAWRENC_2490767 Tara_74 It seems that the outage has now been fixed on Three network.

      • SoniaHi_3006888's avatar
        SoniaHi_3006888
        SMARTY Rookie
        24-01-2025

        Still can’t call or receive on smarty