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Not able to call mobile numbers

DARRENN_2339047
SMARTY Pioneer
SMARTY Pioneer

Currently in Spain on holiday. Should everything work as it does in UK ? Has I'm not able to call mobiles . Landlines work fine and data is working fine. Just not able to call mobiles??

3 REPLIES 3

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

What happens when you try to dial a mobile number ?

Have you stored the numbers of your contacts in international format ? I.E. +44 7xxx xxx xxx ?

As a short term solution, you can call people through WhatsApp, providing our course they also have WhatsApp. As your data is working, over which WhatsApp works, then this would be a workable short term fix. 

Also, when abroad, it’s a good idea to manually select a network, as sometimes, the network your phone automatically connects to may not have roaming agreements with Smarty. Although, as you can call landlines, this probably doesn’t apply to you right now.

I will try the things you have told me about 👍

Hope they work - let us know if they do, as it would be useful for others.