No wifi calling

[TinaCot_1748875]

I have tried everything smarty have suggested concerning WiFi calling. I have a Samsung A55 5g handset and I live in a rural area so I NEED wifi calling, and I THOUGHT I had it. When making or receiving calls, 'sorry I can't hear you' is something I constantly hear as my signal drops in and out.

I need something that actually works, this is a deal breaker on staying or leaving Smarty.

[JodieC]

Hi @TinaCot_1748875 

Thank you for reaching out to our SMARTY community forum!

Some devices may not be compatible with SMARTY WiFi-Calling, unfortunately, your device is not listed on our website although your phone does have WiFi-Calling.

Please see here:

Which devices are compatible with WiFi Calling? | SMARTY Help Centre

I hope this helps!

- Jodie