No network

[IulianC_1987409]

I'm currently in Romania I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data /MMS APN to mob.asm.net. Roaming is switched ON. I've restarted the phone a dew times. I still o have internet. I specifically bought this plan because it said EU roaming was included, so quite annoyed that it's not working ! Currently limited wifi.

[MSF]

@IulianC_1987409  Did you try turning off automatic network selection and then connecting to each network that shows up until you get the best one?

Is there definitely a mobile signal in the area?

[Linsey]

Hey @IulianC_1987409 

We're sorry to hear you're experiencing issues with roaming, and we understand how frustrating that can be.

While we include roaming in our plans, we can't guarantee 100% coverage or completely fault-free service, especially outside the UK, since you're connecting to networks that SMARTY doesn't control. This is mentioned in our terms and conditions to help set expectations: https://cdn.smarty.co.uk/files/SMARTY-Terms-And-Conditions.pdf.

• You might want to try manually connecting to a different network in your device settings—sometimes that does the trick.
• Another option is to try performing a network reset, which can sometimes improve the situation.

While these steps can potentially help, if they don't, unfortunately there's not much more SMARTY can do. We truly apologise for the inconvenience.

Please keep in mind that coverage can vary depending on your location, the size and layout of buildings, and indoor environments, all of which can impact service quality.