No data service and useless customer support

[IanRobe_2060555]

After 6 years of good service from 3 / Smarty 10 days ago the data service was cut to 2 or less Mbps. We have 4 cell towers nearby but are being connected to one that does not cover our location. If I walk 20 meters from my location and into the cell area then data speeds are fine.

I have repeatedly explained this to customer service by e-mail only to receive standard responses of congestion or ongoing repairs. Neither are correct because I can walk into nearby cell areas (locations checked with cell Mapper) and get good data service.

I have provided information on cell tower locations and coverage nearby but the same unhelpful responses are all I get. So far from 22 emails sent I have dealt with 17 different customer service operatives.

The issue applies to my neighbours as well (on 3 network), some of who are old and can not understand what is happening, however Smarty do not seem interested.

Up to 10 days ago I thought Smarty were a good service provider but they obviously have no interest in listening to and correcting problems that they are creating.

[MSF]

@IanRobe_2060555 While I do understand your frustration, we are simply forum members like you without any 'clout'. That means we cannot help you - other than to read your 'vent'.

As Smarty are in the hands of Three, I'm not sure what they can do directly.

[IanRobe_2060555]

Fully aware that no one here has power to do anything but I feel people should be aware of issues such as this

[MSF]

@IanRobe_2060555  Understood, but the problem is that this community seems to represent a relatively small population. In addition, if it isn't affecting people, then they aren't likely to take action such as move networks for no good reason.