New Smarty customer, sim activated, number ported. No internet connection

[CarlyDy_3385372]

Hi, my new sim is activated I believe. I've logged into dashboard, my monthly plan is showing. An email says my old number has been ported which is great but I'm not getting any mobile data. Phone says sim not connecting to network. I've tried switching on and off but no good. Please help! Thanks, Carly 

[RachelM_7667]

Hi Carly, 

We're genuinely sorry to hear that you're experiencing issues with our your SIM connecting to the network.

We would like to confirm whether your port has been fully completed. If you reach our to our customer care team, they will be able to access your account and investigate this for you. 

Our team are available daily from 8am to 8pm at: https://smarty.co.uk/contact.

- Rachel 

[CarlyDy_3385372]

Is there a Smarty customer service number to get help for SIM network connection as I can't use my phone out of house. Thanks. 

[MSF]

@CarlyDy_3385372  No, there isn't - you use web chat to contact Smarty Support.

Have you tried a Network Reset?

[MSF]

@CarlyDy_3385372  Mobile data turned on?

[CarlyDy_3385372]

Yes