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New sim

JohnSedg_822761
SMARTY Rookie
SMARTY Rookie

Hi

I received my new sim and activated the number that came with it but i wanted to bring my old number  over. Can i still do this? Thanks

1 REPLY 1

jassingh
SMARTY Motivator
SMARTY Motivator

@JohnSedg_822761 Yes, you can transfer your number over at any time after you activate the SIM (IMO this is the best way to do to ensure there aren't any problems during transfer) .. you simply need to request a PAC code from your previous network - text the word 'PAC' to 65075* and you'll get a code that's valid for 30 days. You can pass this onto Smarty via your web dashboard (Account settings > Phone number), using the Smarty app or using the web chat option and it'll get transferred over the next day (or you can choose a later date).

You'll need to pass your PAC to Smarty within 30 days, or you'll have to go back and request a new one.
More details about how it works are in this help article

* depending on your network you might need to provide additional info like your DOB or account PIN