New SIM but no network

[DavidCr_2353705]

Hi ..got my replacement Sim ..activated but won't connect to network .  Tried everything but it isn't connecting ..thks

[MSF]

@DavidCr_2353705 It perhaps is not activating immediately. Give it up to a couple of hours and also turn the phone off and then back on again to try and force the sim to register to network.

[Chalkychap]

Okay @DavidCr_2353705, SMARTY will send you an email and text message once your replacement SIM has been activated. 

There's more on SIM activation online at https://help.smarty.co.uk/en/articles/4227220-activating-my-sim.

Did you receive an activation completed email, @DavidCr_2353705? 

[DavidCr_2353705]

Yes it is activated ok ..just the network and on chat they haven't a clue .. as someone said,  to get it working ask for PAC and move