โ24-01-2025 14:17 PM
I joined Smarty from Vodafone. I ported over my number and all worked ok. Today i updated my payment method and turned on the auto renew. My app now says ACCOUNT CLOSED ? WHY ? I tried to re-join followed all the instructions and it asked for a payment card details..... Now I have ordered a new sim and cant get into my old account at all... any clues. Help bot is a joke, and no one answers emails... HELP PLEASE
โ24-01-2025 14:57 PM
@Dennydumper We are not Smarty staff and so it's a bit difficult to know what happened.
First thing - is the phone still working?
Second thing - what does the account dashboard say when you log in via web page NOT the app?
โ24-01-2025 15:04 PM
Is this the first time you've used the app since you ported your number in from Vodafone? If so, I seem to recall that it shows the 'account closed' message in the app after your number has moved over, and it's just a case of you logging back into the app to get it up and running again.
โ24-01-2025 15:37 PM
Hello there, i used my phone after porting had been completed. The dashboard and all account settings worked fine. this all happened when i updated payment and auto renewal.
โ24-01-2025 15:40 PM
@Dennydumper Have you asked Smarty Support to investigate for you? Only they can access your account to check the situation.