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Never activated sim but been charged for service

SeanPAYN_381956
SMARTY Pioneer
SMARTY Pioneer

โ€Ž17-10-2024 09:40 AM

Hi there can someone help me iv just cancelled my direct debit that I wasn't aware of I was paying for the last 7 months 

Tried to activate sim but couldn't get it to work so I went back to my old provider I have only just realised I was being charged can someone contact me as I would like my money back thank ypu

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2 REPLIES 2

SmartyTrousers
SMARTY Centurion
SMARTY Centurion

โ€Ž17-10-2024 10:26 AM

Smarty don't allow you to pay by direct debit, so are you sure these payments actually have anything to do with Smarty?

If they are not direct debit payments but recurring card payments, and they are actually for Smarty, it sounds like you did indeed activate your SIM, you just didn't realise it. Didn't you get an email from Smarty each month confirming that your plan had renewed?

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Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

โ€Ž18-10-2024 10:09 AM

Hey SeanPAYN_381956,

If you are seeking a refund we will need access to your account, I don't have access to that infomration on this platform here are all the ways to get in touch with us directly https://smarty.co.uk/contact 

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