[Network Issue] Service Update

[YulianK]

Update 09:00

Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.

If anyone is still having issues, they should restart their device which should reconnect them to our network.

We apologise sincerely for the issues yesterday.

[MSF]

@RonDick_2934023  there is a whole thread on this: https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

As you have paid a maximum of £20 for 31 days service, I guess that you would be entitled to 65p as a strict liability.

[PeterMo_2886814]

For one customer 65p, but if 1000000 customets are affected then thats £65000 so i guess thats a bigger strict liabilty that smarty seem to shy away from and just hope it goes away by getting drowned out in comments, so come on smarty, get your hand in your pocket and compensate every customer affected today, so no champagne for the next board meeting. 

[ColinSa_2571747]

I live in Durham and I can’t make or receive calls been like this all day

[carolin_1194710]

Manchester for me, no calls or txt.. fed up of smarty now 

[MSF]

@ColinSa_2571747   https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[josephe_3389025]

I topped up my account but I still can’t make calls.  This is a really **bleep**ty service. How can I contact someone 

[MSF]

@josephe_3389025  See this thread: https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[mj_2860579]

As the communication from Smarty is so abysmal currrent updates can be found here: https://www.tomsguide.com/phones/live/three-uk-down-mobile-network-outage-june-2025 

[NeilWea_3403288]

How about an update!!

[LesleyM_2912655]

• My phone is now working after switching completely off first 

[AndrewN_2578227]

Still can’t make calls. It’s been all day long. Not impressed by the lack of updates. Can you please provide some realistic time before service will be up and running.

[PeterMo_2886814]

Data services werent working.

[carolin_1194710]

I hope we are being compensated for this disaster today  

[MARKTAY_3071641]

This is what happens when Vodafone get involved. For Three (and subsequently Smarty) to be down for this long, with absolutely no update or indication of resolution is classic Vodafone territory. Utter shambles. 

[carolin_1194710]

This has been all day so far, calls and txt not going through

[Jamie]

When will my calls start to work?

[JillWat_2049725]

I'm really unimpressed with smarty this has been an entire day and I have missed five calls from my GPS surgery and therefore my appointment which will take another two weeks now to rebook thanks so much for **bleep** things up!

[MSF]

@JillWat_2049725 Why blame them? The system broke - never had a power cut or landline not work or car breakdown?

[GREGGSMAR_82167]

Same me spinal surgeon not happy

[Gav-Broon]

Correct the highlighted errors and try again.

• Maximum flood limit reached.

[Gav-Broon]

no data connection either!!

[ColinSa_2571747]

I live in Durham and I can’t make or receive calls been like this all day it’s a joke how smarty don’t have a contract centre when will my network return to normal 

[MSF]

@ColinSa_2571747 If they had a contact centre, that would push up costs and the customers (us lot) would end up paying for it.

Given that there is a national issue, what do you think your chances of getting through to a call centre would be right now? If you really want a callcentre, then you will need to join a main network that may have them....and pay accordingly.

It may well be that they do not know what is wrong with the Three network or the smarty section of it, so that means that they cannot know exactly when it will be fixed.

[ColinSa_2571747]

Calling using WhatsApp still works if that’s any help 

[PeterMo_2886814]

No it doesnt.

[MSF]

@ColinSa_2571747 Yes, you are correct. Problem for some people has been that they want to call people who are not on WhatsApp e.g. doctor, hospital

[RobertSt_165920]

Will customers be notified when it's back?, And couldn't you have messaged everyone if that's still working I've spent hours trying to figure this out

[TeresaJ_2872531]

Yeah me too , changing setting etc etc but then realised it’s the switch over to Vodafone from three that’s caused it after some googling 

[Geoffre_3139434]

network down ? 

[MSF]

@Geoffre_3139434   https://community.smarty.co.uk/t5/chats-hacks/network-issue-service-update/td-p/55055 

[Wana5354]

Hi, I am based in Nottinghamshire and have been impacted by the network outage.  incoming and outgoing voice services outage. Can't retrieve voice mails. Am I in the affected area?

Thanks.

[MSF]

@Wana5354 It is a national issue.

[Wana5354]

Thank you.

[Jeanett_3339664]

Missing important calls from my Doctor... When will this be fixed??? Not safe at all!

[MSF]

@Jeanett_3339664 We do not know. The thread will be updated when they do know.

Do you know of any service that is 100% reliable for 100% of the time? Never had a power cut? Never had a car break down? Unfortunately, they cannot guarantee that things will never break down.

[Jeanett_3339664]

I'm 72 and not used to this....

[MSF]

@Jeanett_3339664  I am older than you, but service failures have no respect for age ☹️

[Jeanett_3339664]

I'm afraid... sorry...

[MSF]

@Jeanett_3339664 I would suggest that a landline could be the answer....but I know that they often break down for days on end (personal experience) and can be wickedly expensive.

Nw, when we were kids, not many people had a phone but then things were not so reliant on that type of communication. Progress????

[Roger82]

I thought WiFi calling was for times such as this?

Absolutely ridiculous service, last straw for me, 5 year customer next week and I'm gone baby