[Network Issue] Service Update

[YulianK]

We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.

Data services are unaffected, please bear with us.

[DarrenN_2254300]

There’s nothing very smarty about not being able to use your mobile phone when you need to make a call. A simple text message to your customers would resolve this by saying we’ve got issues and we’re sorry unfortunately you’re a disgrace you’re an embarrassment and you don’t care about your customers

[DawnMac_2465946]

Any update please I still cannot make or receive calls 

[Gray]

No incoming or outgoing calls here in West Bromwich since around 1pm today.  Text and data seems ok though.  Thank goodness we have Whatsapp to keep connected with friends and family.

[PaulHorn_590989]

I understand sometimes issues can happen, but it would have been nice to have received a text message saying that  they were having difficulties. I couldn't use the Smarty app either so I wasn't sure if it was just me that had the problem until I've been able to log on here and see that it's affecting many of us 

[Elizabe_2454029]

Are your teams working hard or is it our teams are working hard? 

[PaulStu_2924337]

I activated a new Sim this evening, have data but no phone. Assumed I had done something wrong, but looks like I'm in the same boat as everyone else. Smarty say its a small % of customers.  Does anyone have phone access?

[Stephen_1601315]

Please note I have no voice service still since midday today.

[StephenC_982864]

So when is it getting sorted it’s been nearly 10 hours 

[Kenneth_1450741]

I think it's hardly 'a small percentage'!

Also, the outage (Warwick area) has been for at least TEN hours and without anything like any helpful , or reassuring communications. Hopeless! 

[Teddy1976]

Tip for iPhone users…. Incoming calls can be forwarded. Settings>Apps>phone>call forwarding.