network down for 2 days in london!

[NenaVuk_1015922]

2 days down!? do i need to find a new provider? what s going on amd when are you planning to sort this? phone unusable for 2 days! 

[MSF]

@NenaVuk_1015922  Not much point in asking that question here because we are customers like you and therefore not in a position to answer that question unfortunately.

You could web chat with Smarty Support or raise a Complaint.

[NenaVuk_1015922]

actually i should delete that post. i figured out what the problem was. i was abroad and when i came back network switched to 3g for some reason and because smarty (or rather 3) just phased out 3g , so my phone was down. i couldnt see any network so didnt know it switched to 3g. anyway i went to check network settings and saw that and when i ticked 4g now smarty is back on my phone! the thing is when i was doing network checker it keeps saying smarty is doing some works in my area… just a bizarre coincidence

[NenaVuk_1015922]

it was impossible to chat with smarty folks or even to a bot! only preset answers and topics. where did chat option disappear!?

[MSF]

@NenaVuk_1015922 Good to hear that you managed to sort it out yourself!

Chat - see https://smarty.co.uk/contact