Need to talk to an advisor

[DonaldF_3389069]

So I stated the problem, 

So will I get to speak to an agent 

[MSF]

@DonaldF_3389069 Contact is via web chat.

[DonaldF_3389069]

It will not solve the problem, need to talk to a advisor 

[MSF]

@DonaldF_3389069 That's not how Smarty operate. You start on chatbot and can then move to dealing with an agent.

[DonaldF_3389069]

Okay made 2 payments of £15 and phone bill still not paid.  Now let's talk to a advisor 

[MSF]

@DonaldF_3389069 This is the community forum - we are customers and not staff.

You start the web chat via 'Contact Us'