My wifes phone can't be used?

[JOHNBENT_542688]

My wifes phone as been cancelled because u did not received payment due to bank blocking payment could you please reinstate please thank you 

[MSF]

@JOHNBENT_542688  Sorry to hear this, but you are not writing direct to Smarty here.

This is the Community forum and we don't have access to accounts.

I suggest that the account holder will need to web chat with Support Team to try and sort this out.

Hope it works.