My SIM card does not work.I received confirmation of my old number, but the card does not work

[MSF]

Hi @OlenaMo_1975283 . Can you give a little more info please?

Did you activate a sim with a Smarty plan and then transfer in your number by using the PAC code from your old network?

One thing to remember - the transfers go through normally on the next business day after the request (which also needs to be on a business day - If you ordered the move on Tuesday morning this week, it should have completed by 5pm on Wednesday this week.

[DarrenW_2028163]

I have paid for a plan and I put the sim card in my phone activated it online and it said within 2 hours well this was 10 hours ago and it still is not working 

[DarrenW_2028163]

I will see if it is working in the morning 

[MaryamA_2720842]

Hi  I just bought SIM card and it said it’s been activated but there is no signal 

[JJP2RidesAgain]

Have you bought a plan, and did you check that you have coverage on Three, Smarty’s parent network ?

[MSF]

@MaryamA_2720842  Check your account dashboard to see if it shows the activated sim mobile number and a Smarty plan.

If not, then contact Support Team via web chat.