My number hasnt transferred on my phone

[LucyJon_1762290]

Hello I have new smarty sim and i have done the PAC from my old phone company on the portal it says my number has changed, however on my phone it hasnt, the settings on my phone wont let me change the number. how can i get my old number??

[Rebekah_150]

Hi  LucyJon_1762290,

If you need further assistance put customer care is on hand https://smarty.co.uk/contact available daily from 8am – 8pm.

[MSF]

@LucyJon_1762290 Do a Network Reset and that should work. Your phone has stuck on the original number allocated to the sim.

[Stephan_2442467]

Have you had a text and email to say it's been done?