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[Russell_1585776]

Hi.  According to my recent bank statement £12 was taken twice  on 16th Jan2023 Would you check your records please and refund £12 to my bank account.  Thanks

[MSF]

While this is a help forum, nobody has access to your account details. It is purely for 'hints and tips'.

for that reason, you will be best following the advice from @Rebekah_150 

[Rebekah_150]

Hey  Russell_1585776,

we would need to check your account and go through security, please contact our chat team they will be able to verify this

https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm