Mobile Network State - Disconnected

[PhilipN_1449634]

I wonder whether anyone has the above-mentioned issue whereby despite I have done everything possible, I could not get it connected.

That includes

1. Removing the sim card, clean & subsequently replace it with a new sim card

2. Restarting the phone

3. Toggling with the flight mode on & off

4. Phone software update

5. Resetting the phone & ensure the phone is set in correct network mode

6. Checking the APN

7. Checking the network coverage

Due to the above, I can only use wifi and no mobile data.

[PhilipN_1449634]

No local issues for my postcode.

Smarty shown as network and via automatic network selection

Internet on my phone works when using home and outside wifi

[MSF]

@PhilipN_1449634 Using outside wifi is not linked to the sim - you can even leave a sim out and it would still work on a wifi network somewhere - just like a wifi iPad does.

Does your Smarty plan still show available data?

[PhilipN_1449634]

Agreed, I was explaining about my phone only works with wifi. Mobile data is not available due to the disconnected status.

My Smarty plan consistently shows it is underused, yes available has always been available.

[MSF]

@PhilipN_1449634 Web chat with Smarty Support maybe? Wonder if there is an issue with your account that needs resetting from their end?

[PhilipN_1449634]

For some reasons, my phone mobile network status has reverted to 'connected' status. Maybe it could be my account on the provider end going through a glitch.

Thank you for your response & attempts to help.

[MSF]

@PhilipN_1449634 Glad it's sorted now.

[MSF]

@PhilipN_1449634  Network Status Check shows no local issues for your postcode?

Smarty showing as network chosen on the phone? i.e. automatic network selection.

When you say wi-fi, do you mean that you are using broadband wifi in your home?