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Mobile data mot working after travelling to africa

VasantM_2823162
SMARTY Pioneer
SMARTY Pioneer

Mobile data not working 

2 REPLIES 2

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi  VasantM_2823162,

 

you may need to re-set your network settings, here is a guide to help https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty 

If you still need assistance our customer care team are on hand https://smarty.co.uk/contact available daily from 8am – 8pm.

MSF
SMARTY Guru
SMARTY Guru

@VasantM_2823162 In Africa, you will need add on credit on your account to pay for all usage. It will depend what country you re in as to the charge per Megabyte; it can be anything from 10p in Egypt to £5 in Zambia. Don't forget that a Gigabyte is 1024 Megabytes, so it is very expensive to roam anywhere in Africa.

If you have a reasonably modern phone, you could consider an Esim for roaming as there are many companies offering them online. They vary from a fixed amount of data over a fixed period to other that add credit to your account and charge different amounts per Gigabyte depending upon the country you are in.