messages show as coming from smarty number instead of pac ported number

[gordonn_1967619]

hi, messages i send are apparently showing as coming from my smarty number and not my successfully pac  ported number, is there some setting i have to change?

[Chalkychap]

If your using an Android handset, try the following:

1. Turn OFF "Chat features" in the Google Messages app.
2. Restart your device.
3. Send an SMS to check.

If you're using an iPhone, try a Network Reset.

🍀

[gordonn_1967619]

thanks

[MSF]

For an iPhone, turn off iMessage and then turn on again.

[NigelJe_2529689]

I'm having the same issue, but I've found that it only happens when "Chat messages" are active. I have had to switch chat features off. Does anyone know how to change it properly?

[Chalkychap]

Have you tried the following, @NigelJe_2529689? 

1. Turn OFF RCS chats (“Chat features”) in the Google Messages app.
2. Turn OFF the handset and carefully remove the SIM card.
3. Check the SIM card is clean and undamaged, before re-inserting the iD SIM card.
4. Turn ON the handset.
5. Turn ON RCS chats.