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Low internet speed

SMARTY Pioneer
SMARTY Pioneer

Anyone else on 4g getting 2.77 mbps download speed. When 70mbps is expected 


SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi Mike,

Sorry to hear that you are experiencing slow data speeds.

Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service: we use the Three network to provide our services. Indoor coverage may also vary.

Although we try to make the coverage results on our online coverage checker ( as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location. Our roll-out plans are updated regularly but may change over time.

If you haven’t already done so, you could try the following to regain a connection potentially;

• Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link:

I hope this helps with your connection!

If not done so already, please raise a chat with our Customer Support Team, they can look into this further for you, they are online 7 days a week between 8am-8pm and can be contacted directly here
Remember to ask to 'talk to a PERSON', rather than the bot.
Have a great day! -Adrian.


Yes. Just switched from Three to Smarty and VERY unhappy at the terrible download speeds of 0.5 to 2Mbps compared to Three.

EE, O2 and Vodafone all giving 10Mbs + at same locations.

That’s odd - Three own Smarty, so of course, Smarty runs on the three network.

What device are you using ? I just wonder, if you using Smarty Mobile as a replacement for fixed line broadband, you have fallen foul of section 5.15 of the Smarty terms and conditions. 

5.15 Our Unlimited Data Only SIM plans are for personal, non-commercial use only and can be used in SIM enabled tablets or
laptops and portable mobile WI-FI devices and is uncapped for this use. This SIM card should not be used as a permanent
long-term alternative to home broadband. If we determine in our sole opinion that your use of the SMARTY Services is in
breach of these Terms and Conditions and/or exceeds that reasonably expected of someone using the Service for legitimate
personal, non-commercial use, then we may at our discretion terminate (in accordance with Section 9), or Suspend (in
accordance with Section 8), or restrict your SMARTY Service. As an example, without limitation, we consider that if you
regularly tether more than 8 devices that this is unlikely to be legitimate personal, non-commercial use.