16-02-2023 12:19 PM - last edited on 19-07-2023 04:28 PM by JodieB
Hello,
I've got the SMARTY app for iOS, and I'm wondering if anyone else has this problem?
In the app, when I goto "History" and use the Looking for your "Out of plan" usage? option, it doesn't seem to work - none are shown.
Using the SMARTY online dashboard, I can see my out-of-plan charges.
Thank you.
16-02-2023 12:59 PM
Hello @Chalkychap . I have just checked this on my phone. If I look at my Dashboard in the App, there are three vertically stacked 'tabs'. Pink Data Add-on, Blue Account Balance and then Black current Smarty plan. This is on an iPhone running latest iOS.
Hope this helps
16-02-2023 01:14 PM
Thanks @MSF - but what do you see when you look at "History" (not Dashboard) option?
This is where I have the option to see my out-of-plan usage.
16-02-2023 01:34 PM
Okay @Chalkychap . When I follow 'History", it merely shows my current data, calls and sms usage. Below is a link titled "Looking for your 'out-of-plan usage? which then shows any such usage during the current month.
16-02-2023 02:04 PM
Okay, thanks @MSF - I'm using that link, which doesn't appear to work properly for me - my question being does this happen for other SMARTY users too?
Using the iOS app, if I follow the out-of-plan usage link, I don't see any out-of-plan charges in those periods when I've incurred out-of-plan charge(s).
16-02-2023 02:22 PM
Complicated, isn't it!! I agree with you that when I follow the link, it only shows the current period and not any historic out-of-plan usage.
I need to look at Dashboard to see historical use (as previously mentioned)
16-02-2023 02:56 PM
Thanks @MSF.
Have you ever incurred any out-of-plan charges, during one of your plan's billing periods?
16-02-2023 02:59 PM
Yes @Chalkychap , I have bought and used some credit for my account. I then used the remainder towards buying future monthly plans.
I was also given 2Gb of data shortly after I first joined - it was an apology for some problem, as I recall. I have used some of it and the remainder clearly shows.
From my perspective, it all appears to work well.
16-02-2023 03:15 PM
Okay @MSF, during the time you had this credit balance on your plan, did you do anything to incur an out-of-plan charge? - e.g. make an International call; call a premium rate number (starting 084 or 087); call Directory Enquiries.
16-02-2023 04:50 PM
On this occasion, I didn’t use any of the credit. I bought it for emergency use on holiday. Upon return, I put it towards purchase of monthly plans.
16-02-2023 08:11 PM
Okay thanks @MSF - sounds like you've not incurred any out-of-plan charges yet.
So from your "History" page, using Looking for your "Out of plan" usage? option won't have any history of any out-of-plan usage to display.
17-02-2023 02:43 PM
That's correct at the moment, but it has certainly worked in the past when I did spend some.