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Latest App Update - unread message indicator

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Studley
SMARTY Pioneer
SMARTY Pioneer

‎21-02-2023 11:38 AM

Since updating the SMARTY iOS app to v1.10.3 a week ago I've got an unread message indicator, or a red 1 hovering alongside the app icon.

I've gone into the app, and literally gone through every setting / option that I can see, but I can't see anything unread, or needing my attention 😞

I've deleted the app also, logged back in, and still have the notification there.

Any thoughts ?  Anyone else seeing this ?

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Michael_T
SMARTY Teamster
SMARTY Teamster

‎21-02-2023 12:23 PM - edited ‎21-02-2023 12:26 PM

It’s a glitch.  There are a few posts in the Community, including one from myself.  It’s with SMARTY and they are working on fixing it, albeit the latest conversation I was told this could take a number of weeks.

As you are on IOS, the way to get rid of the 1 being there is to navigate Settings->Notifications then locate the SMARTY app from the list, and turn the badges switch off.  It will then clear the 1.  Once they fix the app then you can turn badges back on again.

 

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Michael_T
SMARTY Teamster
SMARTY Teamster

‎21-02-2023 12:23 PM - edited ‎21-02-2023 12:26 PM

It’s a glitch.  There are a few posts in the Community, including one from myself.  It’s with SMARTY and they are working on fixing it, albeit the latest conversation I was told this could take a number of weeks.

As you are on IOS, the way to get rid of the 1 being there is to navigate Settings->Notifications then locate the SMARTY app from the list, and turn the badges switch off.  It will then clear the 1.  Once they fix the app then you can turn badges back on again.