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Jwt message when purchasing new sim

AbdulAli_327748
SMARTY Pioneer
SMARTY Pioneer

Jwt message when purchasing a new sim and transferring old number over 

3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

@AbdulAli_327748 Can you please explain what you mean clearly if you would like some help. What is 'jwt message'?

StevenK_1441402
SMARTY Pioneer
SMARTY Pioneer

I'm trying to order more SIMs and getting the warning "JWT invalid or empty" once it tries to process the payment, can anyone explain what this means and what do I need to do to fix it? 

Cheers

Steve

@StevenK_1441402  What do Smarty Support say when you web chat with them?

A quick Google search suggests a software issue at your end.