Jwt message when purchasing new sim

[AbdulAli_327748]

Jwt message when purchasing a new sim and transferring old number over 

[MSF]

@AbdulAli_327748 Can you please explain what you mean clearly if you would like some help. What is 'jwt message'?

[StevenK_1441402]

I'm trying to order more SIMs and getting the warning "JWT invalid or empty" once it tries to process the payment, can anyone explain what this means and what do I need to do to fix it? 

Cheers

Steve

[MSF]

@StevenK_1441402  What do Smarty Support say when you web chat with them?

A quick Google search suggests a software issue at your end.