Issues With A New Xiaomi REDMI 10

[MIW25]

Hi there.

Has anyone had issues with the Xiaomi REDMI 10 2022 phone and a Smarty SIM? We cannot make or receive a phone call whatsoever? 

[Chalkychap]

Your SMARTY SIM might be damaged or faulty - does it work in a different handset @MIW25?

Do you have another non-SMARTY SIM card to check the Xiaomi handset's okay?

[MIW25]

@Chalkychap it's gone to the Xiaomi "recommended" repair centre and they say it's fine? It isn't? 🤷

[Chalkychap]

Your SMARTY SIM might be damaged or faulty - does it work in a different handset @MIW25?

[MSF]

When you say a 'new' Xiaomi, is it brand new or could it be locked to a network?

[MIW25]

@MSF it's brand new from the manufacturer and SIM free? 

[WelshPaul]

If changing the SIM makes no difference then check the handsets IMEI number(s) and make sure they haven't been blacklisted.