International calls/texts

[Nomad]

I have just bought an add on to allow me to call and text my son in Ireland. But Smarty refuses to connect telling me I have to buy an add on ?

[MSF]

@Nomad  Does the add-on show in your account dashboard? If you just bought it, you may need to wait a while for it to become active.

If the situation continues, web chat with Support Team so that they can look at your account.

Can he get wifi? If he can, cheaper to WhatsApp.