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I didn't get my sim card

Xabibul_2730178
SMARTY Rookie
SMARTY Rookie

I did not receive my sim card because I entered my mailing address incorrectly. Please send my sim card to E U Plants, Manor Farm, Longwater, Road, Finchampstead, Wokingham, Berkshire RG40 3TS!

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Xabibul_2730178 This is the Smarty Community Forum and you are not writing to Smarty employees, so we won't be able to send you anything.

PLEASE do NOT ever post personal information on here as it is a public space and you are compromising your personal security.

You need to contact Smarty via web chat.

JodieC
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hey @Xabibul_2730178 

Thank you for reaching out to our SMARTY Community Forum! 

I'm sorry to hear you have no received your SIM card. Please follow this link to order a replacement SIM: What to do if your SIM card gets lost or stolen | SMARTY Help Centre

If you are unable to do this, please reach out to our webchat team and we can order this for you! - 

https://smarty.co.uk/contact

I hope this helps! - Jodie