07-12-2023 23:10 PM - edited 07-12-2023 23:25 PM
I bought a SIM card at my local Sainsbury’s
I then bought a SMARTY plan without activating the SIM accidentally.
Do I wait 2 days for the new SIM, or can I use the one I’ve already bought somehow?
Solved! Go to Solution.
10-12-2023 17:09 PM - edited 10-12-2023 17:28 PM
Just to let you know the chat CS has advised me to cancel the account, get a refund, and then create a new account.
now I’m having trouble closing/cancelling the account. All it gives me a STAC code, ?
not impressed
08-12-2023 09:13 AM
@Crguy If you have paid for the sim plus included plan, then you can activate and use it. The one that's coming in the post does not have to be activated if you didn't spend money on it.
08-12-2023 20:41 PM - edited 08-12-2023 20:48 PM
Hi @MSF
i have accidentally pressed the activate your SIM button on the dashboard. Which is presumably to activate the SIM in the post — not sure?
I don’t see any other options that allow me to activate the SIM I have bought. If I put it in the phone there is no network.
If I use smarty.co.uk/activate it forwards me to purchase another plan.
?
09-12-2023 10:42 AM
It may be best to speak to our chat team they will be able to check your accounts and cancel any unwanted SIMs https://smarty.co.uk/contact available daily from 8am – 8pm.
09-12-2023 07:34 AM
This happened to me. The website/app is really poor at allowing you to activate a bought SIM card.
Contact them by chat and they can swap the Sims over so you can use the bought one. It was done very quickly for me.
10-12-2023 17:09 PM - edited 10-12-2023 17:28 PM
Just to let you know the chat CS has advised me to cancel the account, get a refund, and then create a new account.
now I’m having trouble closing/cancelling the account. All it gives me a STAC code, ?
not impressed
15-02-2024 09:11 AM
I bought this smart sim online from u but its still not working in my phone if its will same send me my money back
15-02-2024 09:13 AM
@WaqarAh_2543579 You are not writing to Smarty here, so we cannot arrange any refund. This is the Community Forum and we are customers like you but have no access to accounts.
Try a web chat with the Support Team.
04-10-2024 20:25 PM
Same issue, just registered my store-bought SIM (so I thought) and my account just says "awaiting number" and it seems as though I've been sent one in the post. Not happy. I went to the store to buy a SIM so I didn't have to wait.
05-10-2024 11:11 AM
@Mike98798 If you are certain that you followed the correct process for a bond or store-bought sim and it has not worked, why don't you contact the Support Team?