bought SIM for Amazon, want to activate it under existing account

[Connell_1736647]

I just bought a 4G/5G router and need to activate the SIM they sent with it. I’m already a SMARTY user with an account, but I seem to be going around in circles. It doesn’t seem like you can activate a SIM card you already have. I don’t want to use a different email

[MSF]

@Connell_1736647  In that case, you will need to form a Group and have this new sim as a Nickname sim.

This article should have all the information: https://help.smarty.co.uk/en/articles/5723752-what-is-a-nickname-sim

[Connell_1736647]

Still have to  activate the card under "I have  a spare card already"  and to activate the card  you need  to put it under a new email address

[MSF]

@Connell_1736647  Have a web chat with Smarty Support and see if they can assist.