I bought the plan but got late,

[MSF]

@KaderSi_2365675 If you would like members to try to help you, you need to provide a certain amount of information.

As it stands, I don't really understand what the problem is at all.

[JJP2RidesAgain]

This is the Smarty community forum, we are customers just like you. 

We would need more information in order to be able to help you.