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How to activate bonus sim for use in Rabbit R1. I followed the steps but sim still not active 4hrs

KevinFo_2614495
SMARTY Pioneer
SMARTY Pioneer

Bonus sim activation 

4 REPLIES 4

JJP2RidesAgain
SMARTY Centurion
SMARTY Centurion

What steps did you follow ?

Did you set up another account with Smarty using another email address ? Its one smarty account per email address 

Are you sure the Rabbit R1 is working ? Have you tried it with wifi ? 

You are trying to activate the SIM within the UK and not overseas ?

MSF
SMARTY Guru
SMARTY Guru

@KevinFo_2614495 Following on from what @JJP2RidesAgain  says here.

If you want to activate a second sim (using the bonus sim you received) then if you don't start a new account with new email, the only way is to start a group and add the second sim as a 'nickname' account.

I did that but did not receive a sms or confirmation email 

@KevinFo_2614495 Look at your account details and it will show all sims in your group.

If it did not work for some reason, you need a web chat with Support Team so that they can look at your account.