How long does live chat take

[Patrici_1206143]

Been waiting over 4 hours to receive a PUK code!

[EwaMaje_3236529]

why don't you change my old number yet (email removed by SMARTY)

[Linsey]

Hi @EwaMaje_3236529 

It looks like you've submitted a STAC code instead of a PAC code.

PAC = Keep your number

STAC = New number, cancel the old one

Please reach out to your old provider and ask them to recover your number as soon as possible.

[MSF]

@EwaMaje_3236529 You are not writing to Smarty directly here - we are customers on the Community Forum just like you.

To ask a question about your account, you need to web chat with Smarty Support.

[MSF]

@Patrici_1206143 

A. They are probably incredibly busy as people contact them about the outage in service.

B. It's not a 24/7 service.

[WelshPaul]

It's chat, not live chat. No different than sending an email really!