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How can I view the call history of a number in my plan online (not on the phone)

RichardB_547043
SMARTY Rookie
SMARTY Rookie

‎01-03-2023 03:45 PM

Hi,

I’d like to view the call history of a number on my plan using my computer and not through the phone. Can anyone point me in the right direction? I’m not having a lot of luck so far!

Thanks so much for any help.

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2 REPLIES 2

Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter

‎01-03-2023 03:57 PM - edited ‎01-03-2023 03:58 PM

At this time, seems SMARTY have an issue with the online dashboard https://smarty.co.uk/dashboard. 

Initially when I signed-in, many of the menu options were missing (e.g. "Usage history") but load eventually.

Anyway @RichardB_547043, the online dashboard has a "Usage history" option, but there's no filter for the usage history as I recall, so looking at history of one number might be time consuming.

 

MSF
SMARTY Guru
SMARTY Guru

‎01-03-2023 05:23 PM

Log in to your account.

Click on top right hand corner circle (with your initials in it), then click on Usage History and choose the relevant month.

It only gives a list of all calls with date, time and duration. As @Chalkychap says, I can find no way to sort it and it comes in descending date order. also, Smarty  point out that there is a 2hr delay in recording calls there.