โ03-11-2024 12:42 PM
How can I get a faster internet connection
Solved! Go to Solution.
โ03-12-2024 02:04 PM
Hey @AlanGri_2514744
Thank you for reaching out to our SMARTY community forum!
I am sorry to hear about your network issues. Please refer to our network status checker to see if there are any outages in your area - Network status checker | SMARTY
Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service: we use the Three network to provide our services. Indoor coverage may also vary.
Although we try to make the coverage results on our online coverage checker (https://smarty.co.uk/coverage-checker) as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location. Our roll-out plans are updated regularly but may change over time.
If you havenโt already done so, you could try the following to regain a connection potentially;
I hope this helps! - Jodie ๐
โ03-11-2024 02:54 PM
@AlanGri_2514744 If you are referring to a mobile signal, you may need to check if any other providers have a stronger signal in your area. Not sure that there is much else you can do.
โ03-12-2024 02:04 PM
Hey @AlanGri_2514744
Thank you for reaching out to our SMARTY community forum!
I am sorry to hear about your network issues. Please refer to our network status checker to see if there are any outages in your area - Network status checker | SMARTY
Like every network, some areas will have better coverage with SMARTY than others, and the size and layout of buildings can make a real difference to service: we use the Three network to provide our services. Indoor coverage may also vary.
Although we try to make the coverage results on our online coverage checker (https://smarty.co.uk/coverage-checker) as accurate as possible, the information is only a guide and doesn't guarantee service availability in a particular location. Our roll-out plans are updated regularly but may change over time.
If you havenโt already done so, you could try the following to regain a connection potentially;
I hope this helps! - Jodie ๐