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Hi

Abdulka_2334117
SMARTY Pioneer
SMARTY Pioneer

Again until now I can’t use my SIM card, I am here to ask you politely to respect your self 

2 REPLIES 2

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

This is the Smarty community forum, populated by Smarty customers. 

As we do not of course have access to your account, you would need to go back to Smarty to rectify whatever the problem may be.

 

Did you request a PAC code to transfer your number, or a STAC code, which terminates your old number ?

 

Even if you requested a PAC code, the number transfer may not happen until next week, depending on when you gave Smarty your PAC code, as number porting does not happen on weekends, only between Monday to Friday.

 

If you give your new network your PAC code between 09.00 - 17.00 on a weekday, your number will transfer within 1 or 2 business days.

 

If you give your new network your PAC code after 17.00, you are deemed to have given them the PAC code the following working day. 

 

For example, give your new network your PAC code at 19.00 hours on a Friday evening, you are deemed to have given them the PAC code on a Monday. 

 

Remember, numbers do not port at weekends, only during the working week, Monday to Friday.

 

PAC code : Porting Authority Code, which transfers your number between your old and new networks. 

STAC Code : Service Termination Authority Code, which terminates your old number and gives you a brand new number on your new network.

 

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

we unfortunately can not access your account on this platform, if you reach out to our chat team they can assist you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.