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[LinWood_1146856]

Having been on the phone all morning trying to get a sim card assigned Suhas has now disappeared.  I cant start a new conversation as it just keeps taking me back to my conversation with him.  I am at screaming point!!! Any ideas

[MSF]

@LinWood_1146856  Unfortunately, there's nothing we can do because we are forum members like you and not Smarty employees.

I am surprised that you haven't been able to get this sorted quickly - I assume you mean web chat rather than on the phone - because an agent responded to a problem and had it sorted for me within minutes yesterday afternoon.