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Help Please in making calls and sending texts.

GeorgeP_3105809
SMARTY Pioneer
SMARTY Pioneer

‎10-03-2025 12:28 PM

Hi, I cannot make make calls or messages. I can receive them?!

I tried my phone settings but think this could be SMARTY related. 

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4 REPLIES 4

Linsey
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

‎10-03-2025 13:28 PM - edited ‎10-03-2025 13:28 PM

Hey @GeorgeP_3105809 

We are sorry to hear this. Please can you confirm the following:

  • What happens when you make an outbound call/SMS?
  • Do you have issues with ALL numbers, or just a specific one?
  • When did the issue start?
  • Did you port a number to SMARTY?

Thanks!

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GeorgeP_3105809
SMARTY Pioneer
SMARTY Pioneer
In response to Linsey

‎10-03-2025 14:43 PM

  • When I try and make it says you call cannot be connected.
  • All calls are affected, yet I can use WhatsApp calling without a problem.
  • The issue started about a week ago.
  • Not sure what you mean by 'did you port a number to Smarty' ?. If you mean did I transfer another UK number, the answer is no, you provide this and its been OK for a few months up until last week.
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Linsey
SMARTY Moderator SMARTY Moderator
SMARTY Moderator
In response to GeorgeP_3105809

‎10-03-2025 15:33 PM

Hey, @GeorgeP_3105809 

Can you try the following troubleshooting steps, and report back on the results:

1) Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.

2) Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.

3) You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.

4) Please test your SIM card in a different device to determine if the issue continues.

Thank you. 

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GeorgeP_3105809
SMARTY Pioneer
SMARTY Pioneer
In response to Linsey

‎10-03-2025 21:56 PM

OK, So tried  points 1 to 3 and no difference.

Tried point 4 and used on another phone. The fault transferred to that phone, so its eithe the SIM or something SMARTY have changed?

 

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