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Group plan activation

ElaineD_1988798
SMARTY Enquirer
SMARTY Enquirer

‎04-15-2023 01:06 PM - last edited on ‎06-28-2023 05:10 PM by SMARTY Moderator SMARTY Moderator

Trying to start a group plan with my bonus sim. It's just not happening,  keep being told new sim will be sent in post. Please help, getting so frustrated. Thanks.

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3 REPLIES 3

MSF
SMARTY Guru
SMARTY Guru

‎04-15-2023 01:30 PM

Are you starting the new sim with a new email address and account?

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MSF
SMARTY Guru
SMARTY Guru
In response to MSF

‎04-15-2023 01:32 PM

You can order more than one SMARTY plan, but you’ll have to create different accounts. However, you’re still able to use the same payment details for all of them. 

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AlecEdworthy
SMARTY Commentator
SMARTY Commentator

‎04-17-2023 06:25 PM

Unfortunately this appears to be correct. If you want a second SIM on your existing account you have to have SMARTY post it out to you. A SIM you already have in hand (eg a bonus SIM or shop bought SIM) can only be activated onto a new account (ie a different email address) and then that separate account added to a group which you set up and act as the owner of.

A

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