Failed Number Port

[Mark_516]

Hi All

Number port has only part completed (can dial and text outbound but not working inbound). Can anyone confirm if port should have completed by 1700 or can it take up to midnight??

Thanks 

[Chalkychap]

Sometimes it can take longer @Mark_516.

What timescales were you given when you submitted your PAC to SMARTY? 
The web chat support is open until 8pm daily.
Get assistance at https://smarty.co.uk/contact, just scroll down to the "Other ways to get help" section the for "Chat with us" information.

Good luck @Mark_516. 

[Mark_516]

@Chalkychap email from SMARTY confirmed switch should have been completed by 1700 today.. I have already reached out via webchat to escalate . Waiting for a response to the escalation now 🙏🙏

[Chalkychap]

Good luck @Mark_516.

OFCOM's telecoms rules state you're entitled to compensation for each day the number transfer is delayed.

With online only customer service, sometimes the only stick you've got is financial.

[Nathan]

Hello Mark,

I'm interested to find out if your Port was complete yesterday ? 

[Mark_516]

Hi Nathan, no it didn’t. Still not completed now!! Getting the usual’ it’s being dealt with by the back end team’. Utter incompetence from SMARTY…