eSIM is here 🎉

[Anny]

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers🙌

We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer and you go through the SIM replacement journey. That means if your phone supports eSIM and you want to switch from your physical SIM, you’re good to go.

Wait, what’s an eSIM?

An eSIM (which stands for embedded SIM) is a small chip that’s built directly into your phone or device. Instead of inserting a physical SIM card, your mobile plan can be downloaded straight onto the eSIM.

Think of it like streaming a song instead of popping in a CD, it’s all digital, and it’s all seamless.

How to make the switch

Just log into your SMARTY account, head to Account settings > Manage plan > Replace SIM, and choose to replace your current SIM with an eSIM. Follow the remaining steps and you’ll be up and running in no time.

We’re rolling this out carefully to keep things smooth, but more eSIM goodness is on the way 👀

Need more information or support on eSIM?

Check out our Help and FAQ page for the most common FAQs.

Thanks for sticking with us and your feedback helped make this one happen 💚

[PaulWil_2300509]

Excellent! I've just swapped mine over. Seamless and super quick.
Any news on when/if Smartwatches will be supported. Would love to add my Samsung Ultra to my eSIM connection.

[MSF]

@PaulWil_2300509  That's good to know!

Now, now, you're being a bit impatient aren't you!? 😥  The wheels of Smarty grind exceedingly slowly - look how long it took to get this far 💤

[DavidSm_1800216]

Hi. I’ve activated eSIM on iPhone 16 but physical sim still showing as primary. Cannot make calls or send texts.  Please help

[MSF]

@DavidSm_1800216 Don't you need to remove the physical sim or at least turn it off in the settings?

I haven't done this with smarty yet, but have used esims alongside the physical sim and normally need to choose which one I want to use.

[DavidSm_1800216]

Yes that is the solution thank you otherwise every time you phone you have to chose the sim

[MSF]

@DavidSm_1800216 Aha!! Glad that worked then!

When I am roaming outside the EU, I use an sim for data and I always need to either turn off the Smarty sim in settings or stop it being the primary and then make the Esim my primary

[MSF]

@Anny Thanks for posting this. It will certainly cut down the whinge-fest!!