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Each month Smarty drops our service even on a direct debit order?

DavidRi_2409741
SMARTY Pioneer
SMARTY Pioneer

Every month our service is disconnected before the new month . Yesterday I received a text saying our unlimited service starts 12/10/24 even though the acct has been on a debit order for several months I added unlimited for today 11/10/24 still no service!

Sincerely Grandave

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@DavidRi_2409741  As forum members, we have no access to details of your account. For that reason, I think you will need to take this issue up with Smarty Support team or, if they cannot sort it, raise a Complaint.