This is the Smarty community forum, populated by Smarty users. As we don’t work for Smarty, we of course donut have access to your account details.
Two things to be aware of :
1, If you don’t have an active plan on your account for a period of six months, Smarty will delete your account automatically, BUT make sure you haven’t set up auto renewal on your account, otherwise you may get charged for a service you are not using.
2, Even if the SIM sent by your daughter had arrived or does arrive, you cannot activate it, as all SIM cards have to be activated in the country of their home mobile network - British SIMs in Britain, Spanish SIMs in Spain, etc. As Smarty is a British network, a Smarty SIM would have to be activated / initiated in Britain in the first instance. After a SIM card has been activated in its home country, it can then be used to roam abroad..
