Data roaming not working after changing APN settings

[Meem4372]

Hi, I’m in Spain and can’t get data roaming to work on my iPhone. I have already followed the instructions and changed the APN settings but that didn’t make any difference.  

[Rebekah_150]

Hey  Meem4372 

I am sorry this has been the case if you reach out to our chat team they can check your account and investigate further, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm 

[JJP2]

 Just a thought - In addition to changing the APN to 'mob.asm.net' you have changed the settings within your phone to allow roaming ? (The screenshot is from my Asus Zenfone 9 Android phone. You would also need to do this on an iPhone)