cancel
Showing results for 
Search instead for 
Did you mean: 

Data now rolling over?

rupe
SMARTY Pioneer
SMARTY Pioneer

Hi, I’m on a 30gb plan, but it’s actually double data so 60gb.

However this time when it renewed it has carried over the unused data and now shows 60+ out of 90gb

I’ve searched but can’t seem to find anything out about this.

IMG_2685.png

3 REPLIES 3

MSF
SMARTY Genius
SMARTY Genius

@rupe This isn't currently on offer as far as I can see.

When you ordered the plan originally, were you offered double data. Did the T&C's perhaps explain that the extra would roll over?

The thing is, you now have 90Gb to use this month. Worst case scenario - next month you'll find that you only have 60GB that you were expecting.

If in doubt, why not web chat with Support Team for an explanation?

rupe
SMARTY Pioneer
SMARTY Pioneer

I took the 30gb plan out with double data, so I have always had 60gb each month, but it has never rolled over before and done this.

I changed to my current plan well over a year ago, showing 90gb is something new that has happened this month.

I will see what happens next month, I am just curious.

Lukefowler777
SMARTY Maverick
SMARTY Maverick

it is likely that smarty is planning on introducing data rollover and you have been made part of beta testing of it